Accessibility and Acceptable Use Policy

🌻 Accessibility, Diversity & Inclusion Promise

At Joanne Moorhouse Creative, we are committed to creating a safe, respectful, and fully accessible experience for every client, regardless of their location, background, identity, or communication needs.

We believe that true creativity thrives in inclusive spaces. That’s why diversity, equity, inclusion, and accessibility (DEIA) are built into the heart of everything we do.

Our Promise to You

We proudly welcome and support clients of all abilities, neurotypes, cultures, and identities. Whether you're joining us for a photoshoot, brand strategy or coaching call, creative collaboration, or any of our services, we’ll work with you to ensure your experience is flexible, empowering, and tailored to your needs.

This might include:

• Live captions during Zoom calls (or alternate forms of outreach)

• Verbal descriptions of visual content

• Materials provided in accessible formats

• Neurodiversity-aware communication

• Flexible scheduling and participation options

• A calm, non-rushed, inclusive space for everyone

If there's anything that would help make your time with us more accessible, comfortable, or affirming, please don’t hesitate to let us know. Your feedback helps us grow and better serve our diverse community.

Our Commitment to Diversity & Inclusion

We celebrate diversity in all its forms — including race, gender identity, sexual orientation, ability, age, religion, and lived experience.

We strive to co-create a space where everyone feels seen, heard, and valued, and we actively work to ensure our services reflect and respect this commitment.

Your Privacy Matters

Any personal or accessibility-related information you share with us is treated with the utmost confidentiality and discretion. We comply fully with GDPR regulations, and your information is used only to support you with the highest level of service. It will never be shared with anyone else, unless you request otherwise.

💬 Let’s Talk

We know accessibility is personal, and we’re here to listen.

Do you have a question, concern, or accommodation request? Please contact us at [email protected]. We’re here to make sure you feel supported from the very first call.

Because accessibility, inclusion, and respect aren’t just good practice — they’re who we are. 💜

Acceptable Use Policy

This is the acceptable use policy, which, together with our terms of website use, https://www.joannemoorhousecreative.com/terms sets out the terms under which we JOANNE MOORHOUSE CREATIVE allow you to use our site https://www.joannemoorhousecreative.com (“site”) whether you are a visitor or a registered user. All enquiries should be directed to [email protected].

Please read the terms of this policy carefully, as using our site indicates your agreement to comply with and be bound by them. Please note that we will not respond to unsolicited or inappropriate emails and may report them if they appear suspicious or threatening in any way.

PROHIBITED USES OF OUR SITE

Whether you are a visitor or a registered user, you must comply with our Terms of Website Use https://www.joannemoorhousecreative.com/terms and use our site for lawful purposes only. In particular, you must not use our site for the uses listed (without limitation) below:


• any fraudulent activity;


• any activity which breaches any applicable law or regulation, whether national or international;


• any activity which may cause or result in harm to a child under 18 years of age;


• sending unsolicited advertising or other content (spam), or entering into any arrangement for such material to be sent;


• reproducing, selling, or otherwise handling our site or its contents in breach of our terms of website use;


• knowingly introducing to our site, or transmitting or attempting to transmit to any other site, computer or network, viruses, trojans, worms, logic bombs or other material, code or programme which is malicious or technologically harmful;


• attempting to gain unauthorised access to our site, our software, our server, or any server, computer or database connected to our site; or


• attacking our site via a denial-of-service attack or a distributed denial-of-service attack.

CONTRIBUTING AND INTERACTING

Our site may offer users the facilities to upload or contribute content or other material, or to interact with other users. When making use of these facilities, it is your responsibility to ensure that any contribution or interaction is, as far as you are aware, factually correct, represents your honest opinion, and does not breach any applicable law or regulation.


In addition, any contribution or interaction must not include any material which (without limitation):


• is defamatory, obscene, offensive, hateful or inflammatory;


• is, or refers to, material which is sexually explicit;


• promotes violence, illegal activity or any form of discrimination;


• infringes any other person’s copyright, database right or trade mark;


• threatens, harasses, upsets, embarrasses, alarms or annoys any other person, or is likely to do so;


• advocates, promotes or assists any illegal activity;


• is likely to deceive any person or is made in breach of a legal duty owed to a third party (such as a duty of confidence);

• invades another’s privacy or causes inconvenience or anxiety to any person;

• is used to impersonate any person, or to misrepresent your identity or affiliation with any person; or

• gives the impression that the material emanates from us, if this is not the case.


MODERATION

If we at any time use our site to provide users with any interactive service, the following moderation provisions will apply:

• We will notify users if moderation is in place, and, if so, whether the moderation is provided by a person or is automated;

• If moderation is in place, we will give you a means to contact the moderator;

• Although we will do our best to assess any risks which such interactive service may pose, we will be under no obligation to moderate it, and we expressly exclude any liability for any loss or damage to any person caused by the use of it; and

• Children should at all times be supervised when using the interactive services on our site, whether such services are moderated or not.

BREACHES OF THIS POLICY

Any breach of this acceptable use policy will be dealt with in the same way as a breach of our terms of website use https://www.joannemoorhousecreative.com/terms, and we reserve the right to take any other action we reasonably deem appropriate, including restricting your use of our site and/or taking legal action against you. We are not liable for any loss or damage caused by any breach of this acceptable use policy.


AMENDMENTS

Please check this page regularly, as we may revise this acceptable use policy at any time. We may also change or update our Acceptable Use Policy at any time by posting notices on our site.